This Privacy Policy describes how Spirit Airlines (collectively, “Spirit,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information. This Privacy Policy also tells you about your rights and choices with respect to your personal information, and how you can reach us to get answers to your questions. You can jump to particular topics by going to the headings below:
We collect information about you in a variety of ways depending on how you interact with us and our website, mobile application, and services, including:
| Context | Types of Data | Primary Purpose for Collection and Use of Data |
|---|---|---|
| Account Registration | We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. | We use this information to provide account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history. |
| Cookies and first party tracking | We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. | We use this information to ensure our website operates efficiently. |
| Cookies and Third Party Tracking | We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. That third party might also collect information over time and across different websites in order to serve advertisements on our website or other websites. See our Cookie Preference Center for more information. | We use this information to engage in behavior-based advertising and capture website analytics. |
| Demographic Information | We may collect personal information, such as your age, location, and gender. | We use this information to comply with applicable laws. |
| Distance Information | When you use our App we may collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location and your distance from an airport. | We use this information to understand our users and providing tailored services. In some contexts our use is also based upon your consent to provide us with geo location information. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. | We use this information to understand how you interact with our communications to you. |
| Job Applications | If you submit a job application, we collect information such as your name, mailing address, email address, phone number, work history, and education history. | We use this information to make hiring decisions. |
| Feedback/Support | If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We use this information in order to receive, and act upon, your feedback or issues |
| Mailing List | When you sign up for one of our mailing lists we collect your email address or postal address. | We share information about our products and services with individuals that consent to receive such information. We also use this information to share information about our products or services. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when you use our mobile app.. | We use this information to identify unique visitors and understand how users interact with us on their mobile devices. |
| Flight bookings. | We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you book a flight. | We use your information to perform our contract to provide you with our services. |
| Partner Promotion | We collect information that you provide as part of a co-branded promotion with another company. | We use this information to fulfil our promotions. |
| Surveys | When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party's privacy policy applies to the collection, use, and disclosure of your information. | We use this information to understand your opinions and collect information relevant to our organization. |
| Sweepstakes or contests | When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. | We use this information to operate the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes. |
| Website interactions | We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. | We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. |
| Web logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time Fmp for visitors. | We use this information to monitor our networks and the visitors to our websites. Among other things, it helps us understand which of our products or services is the most popular |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, we may conduct a background check.
In addition to the purposes and uses described above, we may use information in the following ways:
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase we may collect your information to perform our contract with you, but we also collect your information so that we can quickly and easily respond to any questions about your booking or process change requests. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our general interest in conducting our business.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
Some jurisdictions give you a right to make the following choices regarding your personal information:
Please submit any requests via our online portal or by calling us at 1-866-395-2920. If you disagree with how we handled a request, certain jurisdictions give you the ability to appeal our decision. You may appeal our decision by contacting us via mail:
Attn: Legal Department - Privacy
2800 Executive Way,
Miramar, FL 33025
Please note, not all of the rights described above are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your request because the law permits or requires us to do so, or if we are unable to adequately verify your identity. We will not discriminate against individuals who exercise their privacy rights under applicable law.
As required by law, we will require you to prove your identity. We may conduct an identity verification by phone call, email or via other secure means. Depending on your request, we may ask for information such as your name, the last flight booked with us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, residents of certain states may designate an authorized agent to submit requests to exercise certain privacy rights on their behalf. The authorized agent is required to submit a valid power of attorney and complete the affidavit made available on our online portal. Note that we may deny a request from an authorized agent that does not submit sufficient proof that they have been authorized to act on behalf of another individual.
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Our website permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
We retain your personal information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.
A cookie is a small data file that websites often store on your computer's hard drive when you visit. We use cookies in order to improve your online experience and to facilitate effective site administration. Cookies enable us to keep track of your reservation as you book on our site. They also allow us to recognize guests who have saved their info with us when they visit, and to provide those guests with their account information. If you save your info with Spirit or book on our site, we use cookies to monitor and maintain information about how you use our site and what you book. If you have not saved your info with us or booked from our site, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us to serve you better by improving our site design, as well as our products, services, contests, and promotions.
Through our use of cookies, we track and maintain the identity of the Web site you visited immediately prior to visiting www.spirit.com. Keeping track of the site you came from prior to visiting www.spirit.com can help us to improve our site design.
You can refuse cookies by turning them off in your Web browser. However, if you turn off cookies, we may not be able to track your reservation, which means you may be unable to book on our site. Also, we may not be able to recognize you as a guest who has saved information with us.
We allow certain third-party companies to serve ads and/or collect certain anonymous information when you visit our web site. These companies may use information (not including your name, email address, or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you (“behavioral advertising” or “targeted advertising”). If you would like more information about this practice and to know your choices about not having this information used by these companies, you can visit the Network Advertising Initiative web site.
As discussed in the Your Choices section above, if you would like to opt-out of online targeted advertising, you can adjust your choices by clicking the cookie icon button. You may opt-out of other forms of targeted advertising by submitting a request through our online portal as described in that section.
The following additional information relates to our privacy practices:
If you have any questions, comments, or complaints concerning our privacy practices, or if you need to access this Privacy Policy in an alternative format due to having a disability, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.
Attn: Legal Department - Privacy
2800 Executive Way,
Miramar, FL 33025
1-866-395-2920
California law suggests that organizations should disclose for California residents the categories of information collected, the business purpose of the collection, and identify categories of third parties to whom it is being disclosed. Although California law may not apply to airlines, such as Spirit, which are governed by federal legislation, we have provided the following information voluntarily to our California consumers. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. In addition to the recipients identified below, we may disclose any of the categories of personal information we collect with government entities, as may be needed to comply with law or prevent illegal activity. We do not discriminate against California consumers who exercise their privacy rights.
| Categories of Personal Information That We Collect | Categories of Recipients to Whom We Disclose Personal Information for Business Purpose |
|---|---|
| Identifiers - such as full name, postal address, phone number, email address, passport number (international travel), or other similar identifiers. |
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| Financial information - such as bank account number, credit or debit card number, or other financial information. |
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| Protected characteristics - such as gender. |
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| Commercial information - such as information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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| Network activity data - internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual's interaction with an internet website, application, or advertisement. |
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| Biometric information - such as fingerprint, face print or voice print. |
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| Geolocation data - such as precise physical location. |
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| Electronic and sensory data - such as audio, electronic, visual, or similar information (e.g., pictures, a recording of a customer service call, security video surveillance footage). |
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| Inferences - drawn from any of the information listed above to create a profile |
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California Sensitive Information Disclosure. For the purposes described in this privacy notice, we collect the following categories of sensitive personal information (as defined under California law): social security number, passport number, or other form of state or federal identification, account log-in information (to your Spirit account), credit or debit card-related information, and precise geolocation. This information is collected in order to process transactions, schedule travel information, comply with laws, manage our business, or provide you with services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
We offer our customers a loyalty program (Free Spirit) that provides certain perks, such as rewards and special promotions. We may also provide other programs, such as sweepstakes, contests, newsletters, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of our Programs, we will ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the Program.
You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program terms. Visit the terms and conditions page of each Program to view full details, including how to join. To learn more, check out the Free Spirit Program Terms and Conditions.
Effective Date: December 22, 2022
Last Updated: December 22, 2022